TL;DR version – if you don’t see any groups in the Contact card for users in your tenant, and instead see the membership empty or a message such as “We couldn’t find any groups.”, this is a known issue and not something you’ve misconfigured.

Apparently this bug has been around for a while, but I only noticed it today. In a nutshell, if you happen to have more than one Exchange Online/Office 365 account added to Outlook in the same profile, some issues with displaying the Membership part of the Contact Card might be observed. In my particular scenario, this is what I see when hovering over any of the contacts in my personal tenant:

To change the view of your Contacts list, follow these steps: In the People module, click the Home tab on the Ribbon. Click the view you want in the Current View group. The display changes to use that view. If you choose Business Cards view, you get something like what’s shown here. Office Lens technology makes adding contacts simple. Simply scan business cards, update or edit information and save the contact card to your contacts list. Show more or fewer hours in day or week view. In Outlook 2016 for the Mac on the Organize tab, click the Time scale button.Note: Grid view must be selected in order to use the Time Scale feature. And then click the number of hours you want to show on the calendar. Hide the mini calendar or expand it to show more months. Sep 26, 2017 Go from storing business cards to creating your own within Outlook by taking advantage of Outlook’s card creator. Design your own virtual business card, do a trial run for the real thing with a couple of quick clicks or store custom cards in a virtual organizer. To change the view of your Contacts list, follow these steps: In the People module, click the Home tab on the Ribbon. Click the view you want in the Current View group. The display changes to use that view. If you choose Business Cards view, you get something like what’s shown here.

At the same time, if I look at the contact card in OWA, membership is reflected correctly. Similarly, if I look at the user details in the Address book, you will see the full list of Groups the user is a member of, and you might even see some of the Role groups.

Update Business Card In Outlook

What’s more interesting (or annoying) is that for my work profile, which also uses Office 365 and is added to the same Outlook profile, everything works as expected. I’ve tested the issue with different Outlook versions, one on the Monthly channel, another one on the Semi-Annual one (Targeted), with no difference in behavior. In addition, switching between Cached and Online mode doesn’t make a difference either.

Business Card View In Outlook For Macbook

The workaround provided by Microsoft is to use a single account in the profile, which is the only configuration that does seem to work OK in my tests. Then again, this issue is nowhere impactful enough to make me switch to using separate profiles for the multitude of accounts I have in Outlook. Hopefully Microsoft will sort it out in one of the coming builds.